Local matching
When a backend exists, a verified request would be matched first to official entry points and verified teams in the same country or territory, then to nearby areas, and only then to willing civilian responders. Exact addresses and identity documents would not be exchanged directly. This page describes that design. Matching is not live yet.
Official first, local first, civilian as a supplement
The order of referral would be fixed: official channels in the same territory first; then official or verified teams in neighbouring areas if the local official path cannot meet the need; then verified civilian organisations and, last, willing individual responders. Civilian and X responses would remain a supplement. They would never replace the police, emergency services, a consulate, UNHCR, the ICRC, IOM or other official agencies.
How a request would be routed
- The person (or a verified proxy) completes real-name verification and describes the need, including the country or territory and the help category.
- If the category is immediate danger to life, the person is sent back to the local emergency number. The request is not entered into matching.
- Otherwise the platform would first present the already verified official entry points for that country or territory — for example UNHCR HELP, ICRC assistance and Restoring Family Links, IOM Get help, and relevant local official pages.
- If a verified official rescue team is listed for that same territory, the case could be offered to that team through a controlled referral, not by publishing the person’s address or documents.
- If no adequate official path is available locally, the next step would be neighbouring territories and regional official offices, then verified civilian groups that work in that area.
- Urgency and category would be used only to choose an appropriate path, not to let untrusted people jump the queue or see hidden details.
No direct exchange of an exact address or identity documents
The person in need and a responder would not be given each other’s exact address, identity documents, or unfiltered private details through this site. Referral would be controlled: the platform, or an authorised official partner, would pass only what is needed for that next official or verified step. Sensitive cases would be visible only to verified local official teams, not to a public list.
Life-threatening cases stay on emergency numbers
An ongoing attack, a medical emergency or any other immediate threat to life must be directed to the local emergency number (112, 911 or the number listed for that country or territory). Those cases are not a matching problem and must not wait for a form, a volunteer, or a message on X.
What is not connected yet
This static site can show official links and explain the intended order of referral. It cannot yet store a verified request, notify a team, or dispatch anyone. Until a backend and formal partnerships are in place, please use the official entries and local emergency numbers directly. See also verification and identity and the official resource list.
Official entries Verification and identity Emergency numbers